Shipping Information

All orders will be shipped by the most economical means. For lighter products such as welding helmets this typically means Australia Post (street address and contact telephone number is required), for heavier items such as wire and welders we usually use Toll. If you have your own account with a shipper we are also happy to use that and then will not charge you for shipping. Call customer service on 08 9485 7733 for help ad information. Please note that this number is diverted to a live message service during busy periods and we may have to call you back.

Return Policy

Merchandise can be returned or exchanged within 14-days of receipt. Returns must still be in saleable condition and must be accompanied by a note stating the reason for the return and the original invoice. Please call us immediately on 08 9485 7733 if you are not satisfied with your purchase. We are proud of our high levels of customer satisfaction and very low returns rate and we really want and need to know if there is something that is wrong.

In the event that you do have to return something please (for your protection), insure the package at full value, no C.O.D. shipments will be accepted and shipping charges are non-refundable.